Common Questions, Clear Answers

Can I place a regular order directly online?

Yes. Products showing an active price and Add to Cart action can be purchased online. Products marked Request Quote need a custom quotation before payment.

Can I order only one custom jersey?

Some products allow single-piece orders, while others have a minimum order quantity. The product page will show the applicable ordering method.

Can I reorder a previous team design?

Yes. Contact support with the previous order number and the changes you need. Keep player names, sizes, and artwork ready so the reorder can be reviewed accurately.

Can I add player names and numbers?

Yes. Many jerseys and uniforms support names, numbers, team logos, sponsor marks, and custom colors. Available options vary by product.

Will I see a proof before production?

Custom team and bulk orders may include an artwork or mockup review. Production should begin only after the required approval has been recorded.

What artwork files should I upload?

Vector files such as AI, EPS, SVG, or print-ready PDF are preferred. High-resolution PNG files with transparent backgrounds may also be acceptable.

Do you ship across the United States?

Yes. Available methods, costs, and delivery estimates depend on the destination, order size, production status, and carrier availability.

Does the delivery estimate include production time?

Not always. Custom products usually require production before shipment. Review both the production estimate and the carrier transit estimate.

How can I track my order?

Use the Track Order page with your order number and email address. Tracking becomes available after the shipment is created.

Can customized products be returned?

Customized products are generally not returnable for preference changes. Contact support promptly if an item is defective, damaged, or does not match the approved order details.

When will my card be charged?

Online orders are charged when payment is confirmed. Quote-based orders follow the payment schedule stated in the accepted quotation.

Are payment details stored on the website?

Sensitive card data should be handled by the configured payment provider. The storefront should retain only permitted references and masked payment details.